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User guides

The following guides will provide more information on our range of Avay, Cisco and Extreme products.


User guides - UK and Ireland:


4602SW IP Telephone


Contact Centre User Guides

Part I: Contact Centers: A First Look

Part II: Business Basics: Models and Drivers and Goals, Oh My!

Part III: The Master Plan: Finance, Analysis, and Resource Management

Part IV: Making It Go: An Introduction to Contact Center Technology

Part V: Technological Enhancements: Getting the Newest and Coolest Stuff

Part VI: Ten Ways to Improve Your Contact Center


VoIP For Dummies

Introduction

Part 1: Getting Down to Business with VoIP

Part 2: Simplified Management with VoIP

Part 3: Three Phases to VoIP Migration

Part 4: Top Ten Reasons to Switch to VoIP


Case Study: How Avaya Helped AGL Resources

Mobile Work Force for Dummies

Introduction

Part 1: The Morphing Workplace

Part 2: Meeting Your Needs

Part 3: Defining Your Own Strategy

Part 4: Mobile Technologies at Work

Part 5: Top Ten Tips for a Successful Mobility Implementation

4602SW IP Telephone

Part 1: Introducing Your 4602SW IP Telephone

Part 2: Using Your 4602SW IP Telephone

Part 3: Telephone Management and Troubleshooting

4606 IP Telephone

Part I: 4606 IP Telephone Description

Part 2: Using Programmable Buttons

Part 3: Using the Screen Display

Part 4: Call Handling Features


Part 5: IP Telephone Features

Part 6: Retrieving Voice Messages

Part 7: IP Telephone Management Features

Part 8: Using a Headset or Specialized Handset

Part 9: Troubleshooting

4606 IP Telephone

4610SW IP Telephone

Part 1: Introducing Your 4610SWIP Telephone

Part 2: Using Your 4610SW IP Telephone

Part 3: Using the Speed Dial Application

Part 4: Using the Call Log Application

Part 5: Using the Web Access Application

Part 6: 4610SW IP Telephone Options

Part 7: Headsets and Handsets

Part 8: Telephone Management and Troubleshooting

4620SW IP Telephone

Part 1: Introducing Your 4620SW IP Telephone

Part 2: Using Your 4620SW IP Telephone

Part 3: Using the Speed Dial Application

Part 4: Using the Call Log Application

Part 5: Using the Web Access Application

Part 6: 4620SW IP Telephone Options

Part 7: Headsets and Handsets

Part 8: Telephone Management and Troubleshooting


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