User guides- 4620SW IP Telephone

Using the Call Log Application

4

Introduction

This chapter describes the three Call Logs available on your 4620 IP Telephone. It also provides procedures for adding a Call Log entry to a Speed Dial button and deleting one or all Call Log entries.

For information on calling a party listed in any Call Log, see Making Calls in Chapter 2 of this guide.

NOTE:

Your Telephone Administrator can turn off the ability to display the Call Logs, or can turn off the ability to move Call Log entries to Speed Dial buttons. If the Call Log feature has been turned off, the Call Log softkey is not labeled, and pressing the blank softkey has no effect. If the ability to transfer an entry to a Speed Dial button has been turned off, the softkey labeled Add to SD is not displayed.

About the Call Log

Call logs are helpful for:

• tracking who called while you were away from the phone,
• redialing the number of a previous call you made, or

■obtaining telephone numbers from previous calls.

The 4620 also allows you to set up a Speed Dial button for any call listed in a log, facilitating dialing of frequently called numbers.

All calls made to or from your 4620 IP Telephone are added to one of three Call Logs - Outgoing Calls, Incoming Answered Calls, and Missed (unanswered) Calls. The Missed Call Log displays automatically whenever you access the Call Log application, but you can quickly access a different log if desired.

Each log has a main screen, which lists the calls in chronological order (newest to oldest) and a detail screen. The main screens provide the Name and Number of the calling or called party, if available. The Main screens also provide a time (for the current date) or date (for calls prior to the current date). The details screen displays all this information (in a wider format), reminds you of what type of call it was, and allows you to take certain actions with that entry.

Each Call Log can contain a maximum of 30 entries. When a log contains more than six entries, Page Right and Page Left buttons help you scroll through the log six entries at a time. Calls are listed in order from top to bottom, the most recent call first.

Viewing a Call Log

1. Access the Call Log application by pressing the Log softkey.

The Missed Call Log Main screen displays the Caller’s name, number, and time/date of the first six unanswered calls.

NOTE:

All Call Log screens have the same fields, characteristics, and

softkeys.

2. Choose one of the following options:

If you want to	Then
Review the next six calls	Press the Page Right button.
Review the last six calls	Press the Page Left button.
Review outgoing calls you	Press the Outgo softkey.
made	The Outgoing Calls Main screen
	displays.
Review calls you received	Press the InAns softkey.
and answered	The Answered Calls Main screen
	displays.
Review missed calls	Press the Missed softkey.
	The Missed Calls Main screen
	displays.
Delete one or all entries from	See the section in this chapter titled
the log displayed	Deleting Call Log Entries.
See detailed information	Press the Line/Feature button to the
about a call	left or right of that entry.
	The appropriate Detail screen
	displays, as applicable.
Return to the Call Log Main	Press the Return softkey.
screen from a Detail screen

Adding a Call Log Entry to a Speed Dial Button

1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays.
2. If the party for whom you want to create a Speed Dial button is listed on the Missed Calls Log, proceed to Step 3. If the Missed Call Log does not list the party for whom you want to create a Speed Dial button, press the softkey for that entry’s Call Log (Outgo, InAns).

The Outgoing or Incoming Answered Call Log Main screen displays, as applicable.

3. Press the Line/Feature button to the left of the party for which you want to create a Speed Dial button.

The Detail screen for that entry displays. If the AddToSD softkey is not displayed, either your Telephone Administrator has turned off the ability to make changes to the Speed Dial buttons, or the maximum number (108) of Speed Dial buttons have labels. In the latter case, you cannot add a new entry unless you first remove an existing entry.

4. Press the AddToSD softkey.

The Speed Dial Editing screen displays, to allow you to make a change to the name or number. The prompt “Use dialpad to edit Number (<25).” displays, with the cursor positioned at the end of the Number field.

NOTE:

For assistance with entering information on this screen, see the

section in Chapter 3 titled Entering Data on Speed Dial Screens.

1. If no Name/Number changes are needed, proceed to Step 8. To change the telephone number, use the Left Arrow softkey, and/or the Right Arrow softkey to move the cursor to right of the character(s) to be changed. Press the Backspace button to remove that character and re-enter the correct character.
2. To change the name, press the Line/Feature button on either side of the Name field to move from the Number to the Name field.
3. Use the Left Arrow softkey, and/or the Right Arrow softkey to move the cursor to the right of the character(s) to be changed. Press the Backspace button to remove that character and re-enter the correct character.
4. After you update the Name and/or Number, press the Save softkey to add the information to a Speed Dial button. (Press the Cancel or Delete softkey to exit without saving.)

The Name/Number entry is updated, and all Speed Dial buttons are re-sorted in alphabetical order by Name. The Speed Dial Main screen re-displays.

9. To exit the Speed Dial application, press the Phone/Exit ( button.

Deleting Call Log Entries

You can delete a single Call Log entry or all entries on a specific Call Log.

Deleting a Single Call Log Entry

1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays.
2. If the entry to be deleted is shown, proceed to Step 3. If the entry to be deleted is not shown, use the Arrow keys to scroll through the Missed Calls Log or press the softkey for that entry’s Call Log (Outgo, InAns).
3. With the entry to be deleted displayed, press the Line/Feature button that corresponds to that entry.

The selected entry’s Detail screen displays.

4. Press the Delete softkey.

The prompt “Press Delete again to confirm.” displays at the top of the screen.

1. Visually verify that you want to delete the Name and Number displayed, then choose one of the following options:
2. To exit the Call Log application, press the Phone/Exit ( ) button.

If you want to	Then
Cancel the deletion without	Press Cancel.
removing this Call Log entry	No deletion occurs and the Call Log’s
	Main screen displays.
Complete removing this Call	Press Delete.
Log entry	The entry is removed and the
	remaining entries on this Call Log
	remain sorted in chronological order.
	The Call Log’s Main screen displays.

Deleting All Entries from a Call Log

1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays.
2. To clear the Missed Calls Log, proceed to Step 3.

To clear the Incoming Answered Calls Log, press the InAns softkey to display that Call Log, then proceed to Step 3.

To clear the Outgoing Calls Log, press the Outgo softkey to display that Call Log, then proceed to Step 3.

1. Press the Delete All softkey. The prompt “Press Delete again to confirm.” displays.
2. Visually verify that you want to delete all entries for the Call Log, then choose one of the following options:

If you want to			Then
Cancel the deletion without			Press Cancel.
removing allentries	of this Call Log’s		No deletion occurs and the Call Log’s Main screen displays.
Complete the deletion of all			Press Delete.
entries for this Call		Log	The entries are removed. The Call

Log’s Main screen displays.

5. To exit the Call Log application, press the Phone/Exit ( ) button.

Disabling the Call Log

If desired, you can disable your Call Log. See Enabling/Disabling the Call Log in Chapter 6 for details.