User guides- 4620SW IP Telephone

Part 1: Introducing Your 4620SW IP Telephone

4620SW IP Telephone Description

Introducing Your 4620/4620SW IP Telephone

Introduction

This chapter introduces you to the layout of the 4620/4620SW IP Telephone. It provides a description for each functional button and other phone characteristics, briefly describes each 4620/4620SW application, and provides basic instructions for navigating display screens.

NOTE:

The 4620 and 4620SW IP Telephones have the exact same appearance, user interface, and functionality. The phones do have somewhat different internal circuitry, and only the 4620SW supports Russian and multi-byte characters (Chinese and Japanese), as covered in Chapter 6 : Selecting an Alternate Language . When the term “4620” is used anywhere in this document, the information also applies to the 4620SW, unless otherwise noted.

The 4620/4620SW IP Telephone

The 4620/4620SW IP Telephone is an innovative telephone that gives you access to the World Wide Web while offering the latest features and applications. The large display area allows up to 12 application-specific buttons to be presented and labeled at one time. Additionally, 12 Line/Feature buttons, 4 softkeys, and other fixed buttons provide access to powerful capabilities such as:

call server-based features,
speed dialing,
a Call Log, and
a WML (Wireless Markup Language, a web development protocol) browser.

This last feature is covered in detail in Chapter 5 . The WML browser provides access to websites tailored specifically for devices with smaller display screens like cell phones and Personal Data Assistants.

In addition to these features and applications, the 4620/4620SW provides a robust menu of options to customize your phone preferences.

Your telephone’s display area coincides with how your System Administrator sets up the Line/Feature buttons. The 4 softkeys assist you in using 4620/4620SW applications and features. The 14 standard (labeled) buttons assist in telephone operation and call handling. A built-in, two-way speakerphone, and an infrared interface combine to provide ease of use and flexibility. The telephone has an adjustable stand which moves to optimize your viewing position via the button on the back.

Figure 1-1 shows the face of the 4620/4620SW IP Telephone. This diagram contains numbered “callouts” identifying the phone’s primary features and buttons. Each callout is described in detail in Table 1-1 following the diagram.

Figure 1-1. 4620/4620SW IP Telephone

About the Feature Key Expansion Unit (EU24)

The Feature Key Expansion Unit is an optional device that can be connected to your 4620 IP Telephone. The EU24 contains 24 buttons onto which your System Administrator sets up additional IP Telephone features and/or call appearances (incoming and outgoing lines).

For usage instructions, see the “EU24 Expansion Module User’s Guide” (Document Number 555-250-702, available at http://www.avaya.com/support ).

Navigating Application Screens

Your 4620 IP Telephone uses Phone Feature buttons, Line/Feature buttons, and Softkeys to allow you maximum flexibility in phone operation and application usage. While reviewing this section, it can help to refer to 4620/4620SW IP Telephone , Figure 1-1 on page 1-3.

Phone Feature buttons are used in the Phone application and appear on the face of the telephone around the dialpad. Phone buttons have an icon on the top of the button, to indicate the button’s function. These buttons provide mostly call-handling features like Transfer, Conference, Hold, or Redial. Two new phone feature buttons are:

Phone/Exit (
) - used to exit call server-based features and restore the Phone screen to the display, and

Options () - used to access the Options function to set certain

iew phone/server/connection status and other information for troubleshooting.

The Page Right and Page Left buttons ( ) (between the Phone/Exit and Options buttons) are also considered phone buttons. Use them to move forward (Right Arrow) or backward (Left Arrow) from one displpaging buttons work in conjunction with the paging indicators () you may see on an application screen. Paging indicators show that a screen has more than one page, and allow you to navigate forward and back through those additional pages. To activate the function or feature represented by a phone button, just press the appropriate button.

Line/Feature buttons (

) appear on both sides of the display area. These buttons provide call appearances (Lines) and other call-related features (as administered by your System Administrator) in the Phone application. They also serve as application-specific buttons in the Call Log or other applications. For example, pressing a Line/Feature button in the Call Log application selects the corresponding entry, allowing you to take further action with your selection. When you enter text on a screen (for example, a Speed Dial button label), several Line/Feature buttons provide editing features like backspacing or hyphenation.

Here is an example of the difference between a Line/Feature button’s functionality in the Phone application versus other applications. To call someone from the Phone application (the default display screen) you press the first Line/Feature (call appearance) button and dial your party. But in the Call Log application, pressing the first Line/Feature button selects (highlights) the first call log entry.

In addition to the call-related icons and features explained in Table 1-1 , the icons and background display colors in Table 1-2 are associated with certain administrable features on the call server, and might appear on the display. Several features, such as flash, wink, and flutter, are associated with Call Center operations, and might not apply to many 4620 users.

Foursoftkeys ( ) appear directly below the display area. They allow you

application-specific functions, like add, save, edit, delete, or cancel. The labels above the softkeys reflect their function relative only to that specific screen.

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4620/4620SW IP Telephone Applications

Your 4620 IP Telephone provides four applications (Phone, Speed Dial, Call Log, and Web). Additionally, use the Options function to define settings, personalize your phone, and troubleshoot certain functions. All applications appear in the display area, accessed by the softkeys appearing below the display.

A brief description of each application follows.

Phone Application

The Phone application is the primary application. Use this application to make and receive calls, and perform call-handling operations like conference calling or transferring calls to another phone.

Using Your 4620/4620SW IP Telephone provides information on using the Phone application.

Speed Dial Application

The Speed Dial application provides access to speed dial buttons, which facilitate automatic dialing. Use this application to:

set up buttons for speed dialing,
update speed dial button labels, or
remove the label from a speed dial button.

Using the Speed Dial Application describes how to set up, update and remove labels from speed dial buttons. Calling using a speed dial button is covered in Using Your 4620/4620SW IP Telephone.

Call Log Application

The Call Log application provides three lists, each showing up to 30 outgoing, incoming answered or missed calls. Use this application to call a person directly from the Call Log or to add a log entry’s name and phone number to a speed dial button. In addition, you can disable the Call Log for privacy purposes by setting the Call Log Disable option, as described in Chapter 6 .

Using the Call Log Application covers viewing, deleting log entries, and adding a Call Log entry to a speed dial button. Making a call from the Call Log is covered in Using Your 4620/4620SW IP Telephone.

Web Access Application (Optional)

The Web Access application allows you to access web pages reachable through links from a Home page (and connected pages). This application is optional and is specifically administered by your System Administrator. Depending on the Home page links available, you can browse Corporate intranet sites or browse the World Wide Web.

Using the Web Access Application covers navigating web access screens and pages, and provides information about entering text on web pages. Making a call from the Web Access application is covered in Using Your 4620/4620SW IP Telephone .

4620/4620SW Telephone Options

Access the Options function using the Options ( ) button below and to the right of the diparameters, such as display area contrast, how you want the Redial button to work, the language in which information displays, when you want your saved information backed up or restored, or how you want your Feature buttons labeled. You can also view telephone status screens for troubleshooting or information purposes. Chapter 6, 4620/4620SW IP Telephone Options covers all options.