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User guides- 4610SW IP Telephone
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4610SW IP Telephone Description4610SW IP Telephone Options 6 Introduction This chapter describes how to set or view phone parameters, including:
This chapter also covers how to verify the status of certain phone/server interactions. This information can be useful in troubleshooting problems or when discussing phone operation with your System Administrator. NOTE: Your Telephone Administrator can turn off all user-settable options. If you press the Options button while on-hook, and the only option displayed is View IP Settings, your administrator has turned off those options you can set. You cannot change any current settings. Accessing the Options Main Menus 1. To access the Options application, press the Options button (
The first of three Options Main screens displays. 2. Use the standard paging indicators to move between the two Options Main screens.
■ The three options on the third Options Main screen are:
The procedures that follow describe each Options category in detail. 3. To select an option, press the Line/Feature button on either side of the desired option. The respective Options screen displays. 4. To change the current setting, press the corresponding Line/Feature button. The option setting “toggles” to and displays the next choice. 5. To exit the Options application, press any of the softkeys labeled for other 4610SW applications (SpDial, Log, and Web). To return to the Phone application, press the Phone/Exit () button. Application Options Application options let you change call-related default options. You select this option from the Options Main screen, accessed by pressing the phone’s Options button. Two Application Options screens are available. The first screen provides the functionality to change call-related settings. The second screen allows you to set visual alerting. Move between the two Application Options screens using the standard paging indicators. To change or set any Application screen option press the Line/Feature button on either side of that option. For example, if an option is set to “No” pressing the corresponding Line/Feature button changes the setting to “Yes.” Setting the Redial Option The Redial option provides one of two redial choices:
After saving or cancelling, the first Options Main screen displays. Setting the Phone Screen on Answer? Option When the Phone Screen on Answer? option is set to Yes, the Phone screen appears in the display area when you answer a call, regardless of the screen you were working with at that time. You lose any unsaved work in progress (for example, labeling a Speed Dial button) when the Phone screen displays. The only exception is the Web Access application, which “remembers” the current web page. When the Phone Screen on Answer? option is set to No, answering an incoming call has no impact on the application screen displayed. The top display line, however, provides an appropriate message. This is the default setting.
After saving or cancelling, the first Options Main screen displays. Setting the Phone Screen on Calling? Option When the Phone Screen on Calling? option is set to Yes, the Phone screen appears in the display area when you make a call, regardless of the screen you were working with at that time. You lose any unsaved work in progress (for example, labeling a Speed Dial button) when the Phone screen displays. The only exception is the Web Access application, which “remembers” the current web screen. When the Phone Screen on Calling? option is set to No, making a call has no impact on the application screen displayed. The top display line, however, provides an appropriate message. This is the default setting.
After saving or cancelling, the first Options Main screen displays. Setting the Call Timers Display Your 4610SW IP Telephone is capable of displaying two types of call timers. The Call Timer displays in the top display area showing the elapsed time you are connected on a call in h:mm:ss (hours:minutes:seconds) format. The Hold Timer displays in the applicable call appearance area showing the elapsed time a call has been on hold. When the Display Call Timers? option is set to Yes, the Call Timer displays on either the active call appearance line (if the Phone screen is displayed) or the top display line (if a screen other than the Phone screen is displayed). Likewise, when a call is on hold, the Hold Timer displays in the corresponding call appearance area or the top display line, depending on whether the Phone screen is or is not displayed. This is the default setting. When the Display Call Timers? option is set to No, neither the Call Timer nor the Hold Timer displays. Call time data is still maintained by the phone for Call Log purposes.
After saving or cancelling, the first Options Main screen displays. Setting the Message Display Rate Although rare, the call server can send messages to your phone that are longer than the display area. If this occurs, the first, and then the second part of the message display for a specific time interval. The Message Display Rate can be either Fast (display interval is 2 seconds) or Slow (display interval is 3 seconds). The default rate is Slow.
Upon saving, the first Options Main screen displays. Setting Visual Alerting When this option is set to No (the default), ringing is the only notification of an incoming call. When set to Yes, your phone rings and your voice message indicator light flashes to alert you to an incoming call.
Upon saving or cancelling, the first Options Main screen displays. Status Screen Viewing Options Two Status Main screens provide views of telephone and system information. You generally do not need to view this information. However, if problems occur, your System Administrator might ask you to report certain values from any status screen. NOTE: Status screen data can be viewed, but cannot be changed. 1. Select View IP Settings from the Options Main screen (accessed by pressing the phone’s Option button). The View Status Main screen #1 displays, providing the options to view IP addresses, the quality of service or interfaces. 2. To select any option on this screen, press the Line/Feature button on either side of that option. To display the second Status Main screen (or when any screen has more than one page), the Paging Indicator displays to allow scrolling from one page to another using the Page Right or Page Left Indicator buttons as applicable. The View Status Main screen #2 displays, providing access to additional settings and phone information.
Each option is described in the following sub-sections. Viewing IP Address Status IP (Internet Protocol) address information encompasses two screens and identifies certain components and connections. IP Address information includes:
Although technical in nature, your System Administrator might ask you for information to track questions about or problems with phone functions or connections. Viewing Quality of Service (QoS) Status QoS refers to a number of mechanisms used to improve audio quality over the network. Viewing Interface Status Your phone interfaces with several system hardware devices and system software. This screen provides information about three of the main interfaces. Viewing Miscellaneous Status Five miscellaneous status screens provide additional information about your telephone and its connections. Viewing the Network Audio Quality If you experience poor audio quality during a call, the problem is likely with your network. Your LAN Administrator might ask you to display these screens to diagnose or troubleshoot audio problems. Although technical in nature, these screens provide information that can help identify causes of poor audio quality. NOTE: The Network Audio Quality button displays only when you are on a call (off-hook). 1. Select Network Audio Quality from the Options Main screen (accessed by pressing the phone’s Option button). If administered, the Audio Status screen #1 displays. The bottom line presents a non-technical summary of network audio quality. 2. To return to the first Options Main screen, press the Return softkey. Changing the Display Contrast On first-time startup, your 4610SW IP Telephone’s display area contrast is set to a mid-level. To adjust it to better suit your work environment and lighting, 15 contrast levels are available. NOTE: You might not be able to distinguish between all 15 contrast level settings. Some of the upper and/or some of the lower contrast level settings may appear identical to adjacent settings. This is normal.
Each softkey press results in the level being increased or decreased, depending on which arrow softkey you press. Chevron symbols provide visual confirmation of the current level. 3. Save the contrast level you set by pressing the Save softkey, or, to restore the previous setting without changing the contrast, press the Cancel softkey. The first Options Main screen displays. Feature Button Labeling Line/Feature buttons () appear on both sides of the telephone’s display area. These buttons provide call appearances (Lines). These buttons also provide other call-related features (provided with your telephone system or administered by your System Administrator) in the Phone application. Line/Feature buttons also serve as application-specific buttons in other applications, such as the Call Log. You can use the Feature Button Labeling option to re-label any of the Phone application Feature buttons. For example, one of your Feature buttons may be labeled CFwd for Call Forwarding but you want it to read simply Fwd. Alternatively, if you have re-labeled several Feature buttons and want to restore the default (original) labels, this option lets you view the default label values and restore them if desired. 1. Select Feature Button Labeling on the second Options Main screen. The Feature Button Labeling Options screen displays. This screen always starts by displaying the first page of the telephone’s Line/Feature buttons. 2. Choose one of the following options:
3. If Right/Left Page indicators appear in the softkey button area, your phone has more than one page of Feature buttons. Use the Right or Left Page Indicator to move to the page on which you want to re-label one or more Feature buttons. As you move from page to page, the top display area shows the current page number. NOTE: Your System Administrator might have “locked” one or more labels so that you cannot edit them. Locked labels are shaded in white. When you cannot change a locked button, an error beep tone sounds when you select that button. 4. Select (press) the Feature button you want to re-label or for which you want to restore the default label. The Feature Button Label Editing screen displays. For reference, the current label appears next to the first Feature button.
The Feature Button Labeling screen re-displays. NOTE: Some Feature buttons might be provided as part of your telephone software. In the event of a software upgrade, such standard Feature button labels may be overwritten with a new, standard label, erasing any re-labeling you may have performed. Logging Off the 4610SW IP Telephone Log your telephone off to prevent unauthorized use during an absence, or for privacy purposes. Locate the Log Off option on the second Options Main screen. CAUTION: Logging off deletes all Call Log entries and returns any options you may have changed to their default values. 1. To log your phone off from any application screen, press the Options button to the right of and below the softkeys. Then press the Page Right button. The second Options Main screens displays. 2. Select the Line/Feature button on either side of the Log Off option. The Log Off screen displays the prompt “Do you want to log off?” 3. To proceed, select the Line/Feature button on either side of Yes. To return to the Options Main screen without logging off, select the Line/Feature button on either side of No. Selecting Yes unregisters your phone from the call server, deleting your Call Log entries and returning any options you may have set to their default values. Selecting No displays the first Options Main screen; your phone remains logged on to the network and your Call Log and options values remain unchanged. Reinstating the Phone After a Log Off When your phone is logged off, the top line displays “Ext.=”. 1. To reinstate your phone following a log off, use the dialpad to enter your Extension Number, then press the Pound (#) key. The display prompts for entry of your password. 2. Using the dialpad, enter your PBX/switch Password then press the Pound (#) key. The phone is now ready for use. Backup/Restore Options The 4610SW IP Telephone’s backup and restore options allow you to:
Because each telephone system has unique characteristics and settings, modifying the Backup/Restore options usually requires your System Administrator’s assistance. For example, it is unlikely that you know the specific Server IP Address to enter when setting up FTP parameters without consulting your System Administrator. To verify or change any of the above options, select Backup/Restore from the third Options Main screen. This displays the Backup/Restore Main screen containing all related backup/restore options and settings. NOTE: On the Backup/Restore Main screen, check the Automatic Backup setting to determine if your phone is already set for automatic backups. The default setting is Disabled, meaning automatic backup will not occur unless you change the setting to Enabled. Setting the Automatic Backup Option You must change the Automatic Backup setting to Enabled to automatically back up your options settings, Feature Button labels and Speed Dial button labels, names and numbers whenever you change any of these values. If this setting is Disabled, you might have to first provide additional information, such as the FTP server on which your backed up data will reside, before you can change the setting. 1. Check below the FTP Status line for one of the following messages and
proceeding to Step 2. 2. To automatically back up all your options settings, your Feature button labels, and your Speed Dial information following a save to any of these values, select the Line/Feature button to the right or left of Automatic Backup. The setting changes from Disabled to Enabled. 3. To save your selection, select Save. To exit without making a change, select Cancel. The Backup/Restore Main screen re-displays with the Backup/Restore setting Enabled. Retrieving and Restoring Data from a Backup File Restoring data from your most recent backup file is a two-step process. First you initiate backup file retrieval (usually following a system failure or phone replacement). Then you confirm that you want the retrieved data to replace the phone’s current data. NOTE: Retrieving and restoring backup data takes only a few seconds, however, while in progress, no other phone activity is allowed. 1. Select Retrieve restored data from the Backup/Restore Main screen. The 4610SW attempts to initiate FTP (File Transfer Protocol) to retrieve the latest backup file from the server. The message “FTP Retrieval in progress...” displays. Any one of the following additional messages may
2. If you want to return to the Backup/Restore Main screen without retrieving or restoring the backup file, select Cancel. The retrieval or restoration of backup data is cancelled, and any partially retrieved data is discarded. The Backup/Restore Main screen re-displays. NOTE: Your Telephone Administrator can turn off the ability to make changes to Speed Dial buttons. In this case, you can retrieve the backup file as normal., but any changes you might have made to that backup file’s Speed Dial button label data are ignored. Setting a User ID, Password, and other FTP (File Transfer Protocol) Options Your System Administrator establishes certain parameters for each 4610SW IP Telephone in your network. Most parameters are established at the network server and apply to all telephones in the network. Other parameters may be unique to a specific site, department, or group of telephones. Those settings which may be unique to your phone appear on the FTP (File Transfer Protocol) Setup screen. They are:
NOTES:
1. To update any of the FTP settings, select FTP Setup from the Backup/Restore Main screen. The FTP Settings Main screen displays. 2. Choose one of the following options: If you want to Then Add or update Select the Line/Feature button next to Server IP the Server IP Address. Address The FTP Server Address Input screen displays. The top display area prompts “Enter IP address” (if no server name is currently assigned) or “IP Address or DNS name (<17)” (if you are modifying an existing server address). Use the dialpad and any applicable Line/Feature buttons to enter the 16 character or fewer server address/name. (See Entering Characters Using the Dialpad and Editing During or After Entry in Chapter 3 for information about data entry.) Select Save to save the setting and return to the Backup/Restore Main screen. Add or update Select Directory Path. the directory path (to which The FTP Directory Path Input screen displays. The backup saves top display area prompts “FTP Directory Path (<23).” your data) Use the dialpad and any applicable Line/Feature buttons to enter the path provided by your System Administrator (22 or fewer characters). (See Entering Characters Using the Dialpad and Editing During or After Entry in Chapter 3 for information about data entry.) Select Save to save the setting and return to the Backup/Restore Main screen. Alternately, you can select Clear to remove the current path prior to entering a new path. Or you can select Cancel to return to the Backup/Restore Main screen without changing the current path. Add or update Select User Name. the [Server] The FTP User Name Input screen displays. The top User Name display area prompts “FTP User Name (<16).” Use the dialpad and any applicable Line/Feature buttons to enter the User Name (15 or fewer characters) that gives you access to the server. (Either your System Administrator provides the name or you select the name using parameters provided by the administrator.) (See Entering Characters Using the Dialpad and Editing During or After Entry in Chapter 3 for information about data entry.) Select Save to save the setting and return to the Backup/Restore Main screen. If you want to Then Add or modify Select Password. your Server The FTP Password Input screen displays. The top Password display area prompts “FTP Password (<13).” Use the dialpad and any applicable Line/Feature buttons to enter the Password (using parameters provided by your System Administrator). Select Save to save the setting and return to the Backup/Restore Main screen. Return to the Select Cancel. Backup/Restore No change is made and the Backup/Restore Main Main screen screen re-displays. without changing the selected FTP setting 3. Repeat this procedure from Step 1 for each FTP setting you want to add or modify. Selecting a Display Language Users can change the user interface language their 4610SW IP Telephones display. Language options are:
3. Select the Line/Feature button next to the language you want your phone to display when in use. If the currently active language was selected, the third Options Main screen re-displays and no action is taken. If any language other than the currently active language was selected, the Language Confirmation screen displays. The prompt “Are you sure?” displays in the currently active language and in the new language you selected. The four softkeys at the bottom of the display are labeled respectively “Yes” and “No” in both the currently active language and the selected new language. 4. Choose one of the following options: If you want to Then Proceed to change the Select either Yes softkey. current language to the The active language changes to the new new language language you selected. The second Options Main screen re-displays. All screens now display the new user interface language. Retain the currently active Select either No softkey. language without changing The language remains unchanged and the the user interface display Language Selection screen re-displays. language Repeat the procedure from Step 2 to select a different language, or select Return to return to the second Options Main screen. Changing a Phone/PC Ethernet Interface The 4610SW IP Telephone ordinarily communicates with any optionally-attached PC in auto-negotiation mode. This basically means the PC and telephone together decide how to communicate when they are connected. Although unlikely, there may be an occasion where you or your System Administrator will want to force the communication to a particular setting.
The third Options Main screen redisplays.
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