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User guides- 4606 IP Telephone
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4606 IP Telephone DescriptionIP Telephone Features5 IntroductionThis chapter contains procedures for using DEFINITY® phone features. Depending on how your 4606 IP Telephone was set up by your System Administrator, you can access some or all of the features discussed in this chapter using Line/Feature buttons or Feature Access Codes. We cover feature access methods in the next section. Following that section, a “Feature List” provides a reference to the procedures for activating and using features, which are then listed in alphabetical order. Check with your System Administrator for the configuration of your phone system. Accessing IP Telephone FeaturesYour 4606 IP Telephone provides two ways to access IP Telephone features: 1. Your System Administrator may have programmed some of your telephone's Line/Feature buttons to automatically access a feature when pressed. In some cases, features activated via Line/Feature buttons have a "steady green" indicator light to signify active status. When the feature is deactivated (turned off), the indicator light goes off. NOTE: Note that because the DEFINITY 4606 IP Telephone has just six line/feature buttons, button-activated features may be limited. 2. If you don't have a button administered on your phone for a specific feature, you may be able to access a feature by entering a two or three digit Feature Access code using the number pad. Note that the procedures in this chapter often provide information about using access codes for applicable features. Your System Administrator assigns access codes. Whether your DEFINITY® IP telephone system uses access codes and/or feature buttons, be sure to check with your System Administrator to find out your phone system’s specific configuration. Feature ListThe following DEFINITY® Features are described in alphabetic order in this chapter: Table 5-1. DEFINITY®Features
For information about additional features that your System Admhave programmed on your phone, see Chapter 4, "Managing Phone Features" of the Enterprise Communication Server Admlater).
inistrator may inistrator’s Guide (Release 8.4 or Abbreviated Dialing (AD) Abbreviated Dialing (AD)The Abbreviated Dialing (AD) feature lets you access stored numbers for quick and easy dialing. The numbers stored can be a complete or partial telephone number, a trunk code (to access an outside line), an extension or a feature Access Code. You can also set up a Personal Abbreviated Dialing list, to allow you to access frequently-dialed numbers using short access codes. To be programmable for abbreviated dialing, a Line/Feature button must be administered for the Abbreviated Dialing feature; check with your System Administrator to see if AD is available on your phone, then see the “Program Abbreviated Dialing” feature later in this chapter. Also, if your telephone’s speaker has been disabled, lift the handset or use the headset to go off-hook before using AD. Placing an Abbreviated Dialing callPress the Line/Feature button programmed to dial the number or extension you want to call. Your call is dialed automatically. AccountThe Account feature allows users to enter Call Detail Recording (CDR) account codes. CDR account codes allow your phone system to associate and track calls according to a particular project or account number. Automatic CallbackThe Automatic Callback feature sends your phone a priority ring, indicating the previously busy or unanswered extension you dialed is now available. Note that if you initiate call forwarding after activating Automatic Callback, returned calls (callbacks) are not forwarded, and ring at your phone. Automatically placing another call to an extension that was busy or did not answer, or in response to a returned call waiting ringback tone1. During a call attempt, press the button your System Administrator has designated for Automatic Callback. Three tones indicate Automatic Callback is active. 2. Hang up. You hear a priority ring when both your phone and the number you called are available. The display shows the message "Callback." 3. When you hear the priority ring, lift the handset. Your call proceeds as originally dialed. NOTE:Automatic Callback cancels (automatically) after 30 minutes. Canceling Automatic CallbackWith the handset on-hook, press the button your System Administrator has designated for Automatic Callback again. One tone indicates automatic callback is canceled; this feature automatically cancels after 30 minutes. Automatic IntercomThe Automatic Intercom feature places a call to a specific phone associated with this button. The recipient of the call receives a unique alerting ring, and the indicator light associated with the intercom button flashes. Button View Button ViewThe Button View feature lets you display the name of the feature that has been programmed on any of your telephone’s Line/Feature (call appearance) buttons. Viewing the feature programmed on a Line/Feature button
The Line/Feature button assignment or telephone number displays. 3. To see another feature/number, repeat this procedure from Step 2. Call DisplayThe Call Display feature initiates a call to the phone extension or number shown on the display screen. The number displayed could be from a Leave Word Calling (LWC) message, or a number you retrieved using the directory feature. Call ForwardingThe Call Forwarding feature lets you redirect all calls to your phone to another extension or an outside number. Because this feature may operate differently among customers, check your office procedures for call forwarding before performing the procedures below. Call forwarding must be disabled to resume call pickup at your phone. Temporarily sending your calls to another phone1. If your System Administrator has programmed one of the Line/Feature buttons to represent Call Forwarding, press that button to initiate call forwarding, or Dial the Call Forward Access Code with the phone off-hook.
When Call Forwarding has been activated, the Line indicator light is on and you may hear a brief ring-ping tone as each call is forwarded. Canceling Call Forwarding1. If your System Administrator has programmed one of the Line/Feature buttons to represent Call Forwarding Cancel, press that button, or Dial the Call Forward Cancel Access Code with the phone off-hook. The Line indicator light goes off and you hear a confirmation tone; your calls will now ring at your phone. Call ParkThe Call Park feature lets you place a call on hold at your telephone for retrieval at any extension. Parking a call at your extensionIf your System Administrator has programmed one of the Line/Feature buttons to represent Call Park, press that button to initiate Call Park. The call is parked at your extension. Retrieving a parked call from another extension
If an intercept tone sounds, the parked call has been disconnected or retrieved by someone else. Call Pickup and Directed Call Pickup Call Pickup and Directed Call PickupThe Call Pickup feature lets you answer a call at your telephone for another extension in your call pickup group. Directed call pickup, if available, lets you pick up a call for a specific extension even if that extension is not part of your pickup group. Because these features may operate differently among customers, check your office procedures on picking up calls before performing the procedures below. Answering a call placed to someone in your pickup group (when your phone is idle)If your System Administrator has programmed one of the Line/Feature buttons to represent Call Pickup, press the Call Pickup Feature button, or Dial the Call Pickup Access Code. The extension called stops ringing and you are connected to the call for pickup. Picking up a call for someone in your office using Directed Call Pickup
The extension called stops ringing and you are connected to the call for pickup. ConsultThe Consult feature allows a covering user, after answering a coverage call, to call the principal (the party called) for private consultation. Activating the Consult feature places the caller on hold and establishes a private connection between the principal and the covering user. The covering user may then add the caller to the conversation, transfer the call to the principal, or return to the caller. DirectoryThe Directory feature allows you to search a stored list of telephone numbers by keying in the name of the person whose number you want using the dial pad. Initially, your directory will be set up by your System Administrator to include only those phones that are part of your telephone system. Using the Directory featureTo fully use the Directory, both the Directory and Next should be programmed on a Line/Feature button by your System Administrator.
The top display line shows your entry. The bottom line displays the results of the directory search. If no match is found, the message "No Match - Try Again" displays.
Calling the person whose name is displayed
or If you do not have a Call Disp button, dial the extension using the dial pad. Drop (a Person from a Conference Call)See “Conference” in Chapter 4, “Call Handling Features.” Exclusion ExclusionThe Exclusion feature allows multi-appearance users to prevent other multi-appearance users having the same extension from bridging on to an existing call. Group PagingThe Group Page feature allows users make announcements to groups of phone stations by automatically turning on their speakerphones. Hands Free Answer on IntercomSee “Internal Auto Answer” in this chapter. Headset On/OffThe Headset On/Off feature allows headset usage to be activated or deactivated using a Line/Feature button. When this feature is active, the green indicator light corresponding to the button administered signifies the headset is off-hook; when the indicator is not lit, it signifies on-hook headset status. InspectThe Inspect feature provides call-related information for an incoming or held call when you are active on another call. Using the Inspect feature:
The display shows the name and/or number of the person calling/on hold, and you remain connected to the active call.
Internal Auto Answer (Hands Free Answer)The Internal Auto Answer (or Hands-Free Answer on Intercom) feature lets your Speakerphone-equipped telephone automatically go off-hook to answer internal calls. Answering internal calls automatically1. If your System Administrator has programmed one of the Line/Feature buttons to represent Internal Auto Answer, press that button to initiate this feature, or Dial the Internal Auto Answer Access Code. A three-tone warble sounds when your phone goes off-hook on each internal call. The Speaker indicator lights. 2. Use the Speakerphone to proceed with the call. Canceling Internal Auto AnswerIf your System Administrator has programmed one of the Line/Feature buttons to represent Internal Auto Answer (Hands Free Answer), press that button to cancel internal auto answer. or Dial the Internal Auto Answer Access Code again. Control reverts to the handset. Leave Word CallingThe Leave Word Calling (LWC) feature lets you leave a standard message for a person at another extension. LWC allows the called party to retrieve a short, standard message (your name, extension, date and time called and number of times you called) from your message service (AUDIX, other voice mail system or a covering user). Pause (During Abbreviated Dialing) Leaving a message after dialing an extension (in response to a busy or coverage tone, no answer or Hold status)1. If your System Administrator has programmed one of the Line/Feature buttons to represent Leave Word Calling, press that button to initiate leave word calling, The Speaker indicator light activates. 2. Hang up. The Message Indicator light at the extension called goes on. Leaving a message without ringing an extension1. If your System Administrator has programmed one of the Line/Feature buttons to represent Leave Word Calling, press that button to initiate leave word calling, The Speaker indicator light activates. 2. Dial the extension. The Message Indicator light at the extension called goes on. 3. Hang up. Canceling a Leave Word Calling messageYou cannot cancel a LWC message left for an AUDIX subscriber.
You hear a confirmation tone. 3. Hang up. Pause (During Abbreviated Dialing)The Pause feature allows a pause to be programmed into an Abbreviated Dialing entry when setting up an abbreviated dialing number or list. Priority CallingThe Priority Calling feature lets you place an internal call with a distinctive ring (usually a 3-burst ring) to indicate your call needs immediate attention. Placing a priority call
The extension called receives three ring tones and the message "Priority" displays. If your call is not answered, you can redirect it to a person on coverage. While the phone is ringing, pressing the Line/Feature button your System Administrator has designated as the Go to Cover button. Changing a regular call into a priority call (when you hear a call waiting ringback tone)If you use an access code for priority calling, you cannot use an access code after dialing an extension to change a regular call into a priority call. If you have a Line/Feature button programmed for priority calling, stay on the line when you hear the ringback tone indicating the phone is in use and follow the steps above for placing a priority call. If you still receive a call waiting ringback tone, hang up and place the priority call again in a few minutes. Program Abbreviated Dialing Program Abbreviated DialingTo be programmable for abbreviated dialing, a Line/Feature button must be administered for the Abbreviated Dialing feature. Note that two separate procedures follow for programming Abbreviated Dialing numbers — one for programming Line/Feature buttons for abbreviated dialing using the Program feature, and one for programming Line/Feature buttons for abbreviated dialing using an AD Access Code. Programming or re-programming a single Abbreviated Dialing button on a Line/Feature button using the Program featureUse this procedure only if your System Administrator has programmed a Line/Feature button for the Prog (Program) feature.
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