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User guides- 4602SW IP Telephone
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4602SW IP Telephone DescriptionTelephone Management and Troubleshooting3 IntroductionThe 4600-Series IP Telephones are relatively trouble-free. This chapter provides helpful information for:
For all other IP Telephone questions or problems, contact your System Administrator. Interpreting Ringer TonesAs you become more familiar with your IP Telephone, you will recognize the various tones you hear in response to an incoming call or while using the handset. The chart below provides an overview of the tones you hear; check with your System Administrator to verify if the descriptions are accurate for your system. Ringing Tones accompany an incoming call. Feedback Tones are those which you hear through the handset (receiver) or the speaker. Personalizing Your Telephone's RingingTelephone Management and Troubleshooting Pattern Personalizing Your Telephone's Ringing PatternThe Select Ring feature lets you choose your own personalized ringing pattern from among eight different patterns. Selecting a personalized ringing pattern1. With the phone on-hook, press the Conference () button. The current ringing pattern sounds and repeats every three seconds.
You hear the selected ringing pattern two more times, after which it is automatically saved. A confirmation tone (two rising tones) sounds and your new ringing pattern is set. NOTE:Going off-hook, receiving a call or losing power during ring pattern selection interrupts the process, and you must start over from Step 1. Interpreting Display IconsAs you become more familiar with your IP Telephone’s display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. The chart below provides an overview of the icons you may see; check with your System Administrator to verify if the descriptions are accurate for your system. Testing Your PhoneThe Test feature lets you verify that your telephone's lights and display are operating properly. Testing the telephone's lights and displayWith the telephone idle (on-hook), press the Mute ()button while dialing this sequence: 8 3 7 8 #. The display should indicate the self-test has started then report if the test was successful or failed. If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact your System Administrator for assistance or additional troubleshooting information. Telephone Management and Troubleshooting Basic Troubleshooting Chart Basic Troubleshooting ChartTelephone Management and Troubleshooting Basic Troubleshooting Chart Resetting and Power Cycling the IP TelephoneReset your IP Telephone when other Troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. CAUTION:Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem. Power-cycling may cause stored information such as options and settings to be lost. Resetting your phoneThis basic reset procedure should resolve most problems.
The display shows the message “Reset values? * = no # = yes.”
4. Press # to restart the phone or * to terminate the restart and restore the phone to its previous state. NOTE:Any reset/restart of your phone may take a few minutes. Power cycling the phoneUse the power cycle with your System Administrator’s approval only if the basic or programmed reset procedure cannot be performed or does not correct the problem: 1. Unplug the phone and plug it back in. The phone connection is re-established. 2. If power-cycling does not correct the problem, your System Administrator can perform a more severe power cycle routine by unplugging both the phone and the Ethernet cables. WARNING:Because the type of power cycle mentioned in Step 2 involves reprogramming certain values, it should only be performed by your System Administrator. IndexNumerics H4602/4602SW IP Telephone Handset, Changing from the Speakerphone to 2-3 About the 1-1 Hold button 1-4 Button/Feature Descriptions 1-3 Hold feature 2-3 Illustration 1-2 How to Use This Document viii Introduction 1-1 Using 2-1 I Icons, Interpreting Display 3-4 Illustration, of phone 1-2 About This Guide vii Introducing Your 4602/4602SW IP Telephone 1-1 Adding a held call to the current call 2-2 Issue Date, for this document viii Adding another party to a call 2-2 Audience, for this document viii L Line buttons 1-3 Logging Off the Phone 2-5 Button/Feature Descriptions 1-3 Logoff, Reinstating the Phone After 2-5 CM Call Handling Features 2-2 Making Calls 2-1 Conference button 1-4 Message Waiting Lamp 1-3 Conference feature 2-2 Mute button 1-4 Mute feature 2-3 Mute LED Indicator 1-4 D P Display area, description of 1-3 Display Icons, Interpreting 3-4 Document Organization viii Personalizing Your Telephone's Ringing Documents, Related ix Pattern 3-3 Drop button 1-4 Placing a call on hold 2-3 Dropping the Last Person Added to a Conference Power Cycling and Resetting the IP Telephone 3-7 Call 2-2 Preventing the other person on the line from hearing you 2-3 E Ending a call while the speaker is active 2-4 R Receiving Calls 2-2 Redial button 1-4 Redialing the last number called 2-1 Reinstating the Phone After a Logoff 2-5 Related Documents ix Resetting and Power Cycling the IP Telephone 3-7 Retrieving a Voice Mail Message 2-5 Returning to a held call 2-3 Ringer Tones, Interpreting 3-2 Ringing Pattern, Personalizing 3-3 S Sending a call to another telephone 2-4 Speaker 1-3 Speaker LED Indicator 1-4 Speakerphone feature 2-3 Speakerphone, Ending a call while active 2-4 Speakerphone, Turning off during a call 2-4 Speakerphone, Turning on during a call 2-4 T Telephone Management and Troubleshooting 3-1 Testing the telephone's lights and display 3-4 Testing Your Phone 3-4 Transfer feature 2-4 Troubleshooting 3-1 Troubleshooting, Basic Chart 3-5 U Using Your 4602/4602SW IP Telephone 2-1 V Voice Mail Message, Retrieving a 2-5 Voice Message Button 1-4 Volume Control button 1-4 |
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