Cisco IVR Manager

IVR Manager is a powerful tool for adding auto answering capabilities to Cisco Systems Call Manager Express (CCME). Through a web interface it is possible to define different answering behaviours and set simple parameters like audio prompts and called phone numbers. A scheduler allows the definition of different behaviours based on the time of the day, day of week, etc.

IVR Manager delivers a set of predefined behaviours which can be chosen through a simple web interface.

Current behaviours include:

• Basic Auto Attendant – After a prompt the call is directed to operator
• Night service – After a prompt the call is directed to voicemail
• Blast calls - After a prompt it makes more IP Phones ring together
• Multilevel scripts - at every level user can decide for a prompt or to make an extension ring
• Direct inward dial scripts - After a prompt ask to insert the extension or wait for operator

All behaviours are based on standard TCL Scripts. Behaviours not implemented can be easily developed by System Integrators or directly by Stonevoice and imported into the IVR Manager.

Cisco IVR Manager - UK and Ireland

• The service offered is fully aligned with the innovative approach of the IP Telephony solution based on CallManager Express (CCME) of Cisco Systems.
• Flexible and performing. Completely Web based allows easy management and customisation of audio prompts and forwarded numbers.
• Fully integrated with the CCME through Telnet or AXL Protocol
• Fully integrated with Stonevoice Application Suite (SAS) for Cisco CallManager Express.• Based on open standard:
• Offers organisations investment protection (open standards – multiple suppliers)
• Quick and easy way to deploy new applications and enhanced functionality
• No need for Hardware integration and it runs on a standard Personal Computer:
• No additional interfaces on the router

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