Avaya Mobile Workers Communication Manager

Avaya Extension to Mobile phone functionality means one-number portability and one-number access to any extension on a Communication Manager powered solution. Inbound calling traffic no longer has to wait through numerous transfers only to reach a voice mailbox.

If the office is in a mobile-accessible area, Avaya "Extension to Cellular" solution can give customers easy access to the people they want to reach, helping increase customer satisfaction and raising productivity levels within the organization.

Feature status button: Extension to Cellular users can activate, deactivate, and suspend Extension to Cellular service by using an administered Extension to Cellular feature status button.

The Extension to Cellular button remains lit when service is enabled, off when service is disabled, and flashes at the inverted wink rate when service is suspended through the optional timer. The Extension to Cellular feature button is available on telephones that support administrable feature buttons.

Avaya Mobile Workers Communication Manager- UK and Ireland

Call Filtering: This feature helps ease customer concerns over recurring cell phone expenses by limiting the calls extended to the cellular network for Extension to Cellular users. Customers can choose to deliver, on a per-user basis, only external calls (from a customer), only internal calls, all calls, or no calls.

Call classification: Extension to Cellular call filtering uses the same criteria for classifying an external or internal call as the call coverage feature.

Call Detail Recording: This feature enables logging of Extension to Cellular calls and their details and creation of an export file that can be used by third-party Call Accounting Software systems for usage tracking.

Benefits

• Improved responsiveness to customers.
• Improved productivity via access to Avaya Communication Manager features.
• One-Number Portability providing continuous connection to the office.
• Easily deployed globally without increasing hardware assets and maintenance liabilities.
• Provides Associate Satisfaction Tool with improved user controls.
• Increased Efficiencies through Call Screening, and Office ID capabilities built in to the user interface.

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