Avaya Basic Call Management System Reporting

Call centre data that is obtained quickly and easily is critical to that end. Improved call centre management tools will lead to more efficient operations, satisfied agents, and increased customer satisfaction. This software will give supervisors the real-time and historical data that they need. New customers will view this software as a highly functional, low-cost, MIS solution that can be included with the overall call centre package. Existing customer's will like the improved historical downloads and enhanced reliability.

Avaya Basic Call Management System Reporting - UK and Ireland

Benefits

. Client Server Environment Enables up to 10 users to monitor Real Time BCMS Data and access Historical Data via a single switch connection.

. Expanded Real Time Displays Allows Managers to more easily visualize what is happening Real Time in their Call Centres so that appropriate action can be taken.

. Report Scheduler Allows scheduling of Historical Data to print, enables scheduled report printing without the limitation of the Definity/MV/CM system scheduling capability limit of 50 reports. Additionally enables data to be exported to preadsheets such as Lotus 123 and Excel for Custom Report generation.

. Wallboards can be "daisy-chained" with different data to multiple positions to display Real Time performance data.

. Threshold and Alert Capability more consistent with Avaya CMS Supervisor.

. Improved Maintenance and Reliability via software patches to improve the performance and reliability.

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